Night Guard Services – Refund and Returns Policy

At ToLife, we prioritize your satisfaction with our Night Guard Services. Please review our updated Refund and Returns Policy to ensure a clear understanding of the process:

Cancellation of Night Guard Services

If you decide to cancel our Night Guard Services before the scheduled service commencement, please contact our customer service team as soon as possible. Refunds for canceled services will be processed as follows:

– Cancellation within 15 days before the scheduled service: Full refund.

– Cancellation within 7 days before the scheduled service: Partial refund with a deduction of 10% as a cancellation fee.

Refund Process

If you are dissatisfied with the Night Guard Services provided, please contact our customer service team within 15 days of the service date. Refunds will be processed under the following terms:

– Refund requests within 15 days of the service date: Full refund.

– Refund requests after 15 days of the service date: Refund eligibility will be assessed on a case-by-case basis.

Exclusions

Refunds may not be applicable in the following situations:

– Services already provided.

– Violation of our terms and conditions.

Damaged or Defective Services

In the unlikely event that you find our Night Guard Services to be unsatisfactory or defective, please contact us immediately. We will work with you to assess the situation and, if necessary, arrange for a redo of the service or a partial refund.

Non-Returnable Items

Certain items are non-returnable, including:

– Gift cards
– Downloadable software products
– Some health and personal care items

Partial Refunds Situations

Partial refunds may be granted in the following situations:

– Book with obvious signs of use
– Opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record
– Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
– Any item returned more than 30 days after delivery

Proof of Purchase

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy for Night Guard Services, please contact our customer service team at [email protected] or call 020-32787152.

ToLife remains committed to providing exceptional Night Guard Services, and your satisfaction is our priority. Thank you for choosing ToLife as your trusted partner in nighttime security.